Refund policy

We stand behind everything we make.

If something isn’t right, we’ll make it right.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, we’ll replace it—no hassle.

• Contact us within 7 days of delivery
• Include your order number and a photo of the issue
• We’ll send a replacement at no cost to you

No need to return the original item.

Exchanges (Size / Fit Issues)

Got the wrong size? It happens.

We offer one free replacement per item for sizing issues.

• Contact us within 7 days of delivery
• Let us know your correct size
• We’ll send a replacement—no return required

Please double-check our size guide before ordering to get the best fit the first time.

Returns & Refunds

Because each item is made to order, we do not accept standard returns or issue refunds for:

• Incorrect sizing (after replacement has been issued)
• Buyer’s remorse
• General wear or misuse

That said—if there’s a legitimate issue, reach out. We take care of our people.

Order Issues

If your package is lost in transit or never arrives, contact us and we’ll take care of it.

Contact

For any issues, reach out to:
admin@scallywagmercantile.com